Welcome to Ribbn Support
Welcome to Ribbn Support
What you’ll find in the Ribbn Support Hub
The Ribbn Support Hub is your starting point for help content across Ribbn. It’s organized into topic areas, and each topic links to a dedicated Help Center category with articles and guides.
If you’re new to Ribbn, start with **Getting started** to complete initial setup and learn the basics of navigating the app.
Getting Started (recommended first)
Use Getting started to begin using Ribbn with confidence—covering setup, navigation, and the essential first steps to streamline store management.
Quick start checklist
Follow these steps in order to get set up quickly:
- Business Settings — Review and confirm your business configuration.
- Store Locations — Set up your first location (and add more if needed).
- Add Users — Invite and manage staff/user access.
- Set Commission — Customize commission and set defaults.
- Add your first Product — Create your first product and learn key product setup concepts.
- Chat & Email Notifications — Configure chatroom assignment and email notifications.
- Customers (Sellers) — Import customers and add sellers to your system.
Getting started link
- Help Center category: https://help.ribbn.ai/getting-started?hsLang=en
Browse all support categories
Use the table below to jump to the right topic area in the Help Center.
| Category | What it helps with | Link |
|---|---|---|
| Getting started | Setup, navigation, and essential first steps | https://help.ribbn.ai/getting-started?hsLang=en |
| Seller Management | Managing and overseeing sellers in Ribbn | https://help.ribbn.ai/seller-management?hsLang=en |
| Analytics | Accessing, exporting, and analyzing sales/performance data | https://help.ribbn.ai/analytics?hsLang=en |
| Orders | Processing, fulfillment, tracking, and organizing customer orders | https://help.ribbn.ai/orders?hsLang=en |
| Products | Stock visibility and inventory organization/updates | https://help.ribbn.ai/products?hsLang=en |
| Shop Builder | Setting up, managing, and optimizing your Ribbn online store | https://help.ribbn.ai/shop-builder?hsLang=en |
| Payments | Accepting online/in-store payments; connecting Stripe / Zettle | https://help.ribbn.ai/payments?hsLang=en |
| The Ribbn App | App capabilities: manage products/orders/payments; seller sales + cash out | https://help.ribbn.ai/the-ribbn-app?hsLang=en |
| Account & Subscriptions | Account settings, users, and subscription settings | https://help.ribbn.ai/account-subscriptions?hsLang=en |
| Inventory Mangement | Stock levels and product availability (as labeled in the Help Center) | https://help.ribbn.ai/inventory-mangement?hsLang=en |
| 3rd party integrations | Connect Google Tag Manager, Meta, and Google Analytics | https://help.ribbn.ai/3rd-party-integrations?hsLang=en |
| Collections | Organize products and work with collections | https://help.ribbn.ai/collections?hsLang=en |
| Shopify App | Sync products, manage orders, and enhance your online shopping experience | https://help.ribbn.ai/shopify-app?hsLang=en |
The Help Center category is labeled **“Inventory Mangement”** (spelling as shown). Use the link in the table to ensure you land on the right page.
Need help choosing where to go?
- If you’re setting up Ribbn for the first time, start with Getting started.
- If you’re adding inventory, go to Products (or Inventory Mangement for inventory-focused guidance).
- If you’re connecting tracking tools, use 3rd party integrations for Google Tag Manager, Meta, and Google Analytics.