Add users and manage access

When to add users

Add users when someone needs to work in Ribbn for day-to-day store operations, such as:

• Listing and managing one-of-a-kind inventory
• Updating item status as products move through intake, merchandising, sale, or pickup
• Creating products with AI QuickList
• Handling in-store and online orders
• Supporting customers across your omnichannel workflows

For most stores, the business owner should set up staff access first, then invite anyone who helps with inventory, sales, or customer support.

Add a new user

Follow these steps to invite a staff member to your Ribbn account.

1. In Ribbn, open Settings.
2. Go to Users & Permissions.
3. Select Create New User.
4. Enter the team member’s name and email address.
5. Choose the correct permission level for that user.
6. Save the new user.

After you create the user, Ribbn sends them a passcode by email. They can use that passcode to sign in from the Login page.

Navigation path

Use this path from your admin account:

Settings > Users & Permissions > Create New User

Choose the right access level

Use roles carefully so staff have the access they need without creating confusion.

Add regular staff users

Use the same process for any employee or teammate:

1. Go to Settings > Users & Permissions.
2. Click Create New User.
3. Enter their own name and email address.
4. Assign the role that fits their work.
5. Save the user.

This setup is useful for staff who:

• Create listings for resale and re-commerce inventory
• Process one-of-a-kind items
• Update product attribution and status
• Manage in-store and online sales activity
• Help customers with order questions

Add the Ribbn Tech Team for support access

You can also add the Ribbn Tech Team as a user so they can help with setup and account support when needed.

Recommended details

When creating that user, enter:

Replace yourshop with your actual store name.

Example

If your store name is sunrisebakery, use:

tech+sunrisebakery@myribbn.com

Permission level

Assign the Ribbn Tech Team the Manager role.

Why this can help

Adding Ribbn Tech can make it easier for support to:

• Access your account when you need help
• Assist with setup
• Troubleshoot day-to-day account issues

What staff should expect after they’re added

Once you create a user:

• They receive a passcode by email
• They go to the Ribbn Login page
• They sign in using that emailed passcode

If the new user does not see the email right away, ask them to check their spam or junk folder before trying again.

Basic setup tips for store owners

To keep access simple and operationally clear:

• Make the owner the primary Admin
• Give other internal users Manager or Customer Support access as needed
• Add each person as their own user instead of sharing logins
• Review who needs access for inventory intake, AI QuickList listing, order handling, and customer support
• Update or remove access when staffing changes

Common setup example

Here is a simple starting setup for a store:

Next steps

After your team has access, you may want to continue with these common setup tasks:

• Add or review your inventory workflow for one-of-a-kind items
• Start creating products with AI QuickList
• Confirm how staff will handle both in-store and online sales
• Review item status and attribution practices so work is clearly assigned

If you are setting up your account for the first time, start by inviting the owner and core staff members who will handle daily store operations.