Set commissions and seller credits

When to use this

Use these settings when you need to decide:

• what your store earns by default on sold items
• when to give a specific item or seller a different payout split
• when to issue store credit instead of cash
• how to offer sellers an incentive to take store credit

This page brings those choices into one practical workflow for day-to-day resale operations.

Understand the payout options

In Ribbn, you can manage seller earnings in a few different ways:

Set your default commission

Set a default commission if you want most incoming inventory to follow one standard payout rule.

What the default commission controls

Your default commission is the portion your store keeps.

For example:

• 0,6 means your store keeps 60%
• the seller receives 40%

If your store is the seller of the item, earnings are automatically set to 100%.

Set it up

1. In your Ribbn dashboard, go to Products.
2. Open Settings.
3. Select Product Commission & Fees.
4. Enter your default commission as a decimal.
5. Save your changes.

Important operational note

Changes to the default commission:

• apply to new products only
• do not change existing listings already in your inventory

Set a custom commission for a specific product

Use a custom commission when one item should pay out differently from your normal rule.

Common examples:

• a VIP seller gets a better split
• a premium item needs a lower store commission to win the intake
• a special intake deal was agreed for a specific consignment

Option 1: Set it while creating the product

When uploading a product in Regular mode, enter the custom commission during product creation.

This is useful when you already know the exception at intake time, including when staff are creating one-of-a-kind inventory records.

Option 2: Update an existing product

1. Open the product you want to change.
2. Go to the Accounting Details tab.
3. Find the Commission field.
4. Enter the custom value.
5. Save your changes.

This change applies only to that product.

Update multiple products

If you need to change several items at once, use Bulk Edit for product updates.

Decide when to use store credit instead of cash

Store credit is useful when you want to give value without making a cash payout.

You can use store credit to:

• reward a seller or staff member
• reimburse someone
• resolve a service issue
• offer a goodwill gesture
• pay a seller in store value instead of cash

Store credit is tied to the user’s email address and is automatically applied at checkout:

• online
• in-store / POS

That makes it useful for omnichannel stores selling both in person and online.

Example

If someone has $20 in store credit and places a $75 order, only $55 remains due at checkout.

Add store credit

You can add store credit to a seller, customer, or staff profile.

1. Go to Customers > All Customers.
2. Search for the user by name or email.
3. Open the profile.
4. Click Add Credit.
5. Enter:
   • the amount
   • the reason
   • a personal note
6. Save the credit.

The user will receive an email notification, including your note.

In-store and online use

To make sure credit applies correctly:

• for online orders, the user must check out with the correct email
• for in-store sales, attach the sale to the correct user profile and email in POS

Remove or deduct store credit

If you need to correct a balance, use the same Add Credit action and enter a negative amount.

Steps

1. Open the user’s profile.
2. Click Add Credit.
3. Enter a negative value, such as -20.
4. Add the reason and note.
5. Save the change.

Example

If a seller has 100 SEK in credit and you enter -20, the new balance becomes 80 SEK.

The user is notified of the updated balance.

Incentivize sellers to choose store credit

If you want sellers to keep value in your store instead of taking a cash payout, offer a better payout when they choose store credit.

A simple approach is to add a bonus to the seller’s value.

Example incentive

If a seller normally receives 50% of a 300 SEK sale:

• cash payout = 150 SEK
• store-credit payout with a bonus could be 180 SEK

One way to support that result is to adjust the commission so the reporting matches the higher seller payout, then add the amount as store credit.

Process a seller payout as store credit

Use this workflow when a sold item should be settled with store credit instead of cash.

1. Go to Products > All Products.
2. Filter to items with status Sold - Seller to Be Paid.
3. Filter or find the relevant seller.
4. Open the sold product.
5. Adjust the merchant commission to reflect the agreed store-credit payout.
6. Confirm the seller’s new earnings amount.
7. Go to Customers and open the seller’s profile.
8. Click Add Credit.
9. Add the store credit amount.
10. Include a note such as Seller payout.
11. Return to the product.
12. Update the product status to Sold Seller Paid.

Why this matters

This process helps you:

• keep payout records aligned with the actual seller value
• track sold inventory accurately
• close out seller-to-be-paid items cleanly
• maintain clear status management on one-of-a-kind sold goods

Recommended policy setup

If you want a simple starting point, use this structure:

Best practices for owners

• Set a clear default commission before staff begin intake
• Use custom commissions only for true exceptions
• Document the reason whenever you add or remove store credit
• Make sure seller profiles use the correct email so credit works online and in-store
• Review sold item statuses regularly so seller payouts do not stay stuck in Sold - Seller to Be Paid
• Keep exception handling simple so staff can follow the same process every time

Troubleshooting

A commission change did not update older products

That is expected. Default commission changes apply only to new products. Update older listings individually or in bulk.

Store credit did not apply at checkout

Check that the purchase is linked to the correct user profile and email address.

A seller should receive store credit instead of cash after the item already sold

Open the sold product, update the commission if needed, add the credit on the seller profile, and then mark the item as Sold Seller Paid.

Next steps

After setting your payout rules, you may want to:

• review your intake workflow so staff know when to use the default vs. a custom commission
• standardize notes for seller payouts and store-credit adjustments
• train staff to verify the correct customer or seller profile before completing in-store checkout
• use bulk editing when multiple active listings need the same commission update