Connect a Stripe reader

Before you start

Use this guide to connect a Stripe reader so your team can take card payments in Ribbn at checkout.

Ribbn supports these Stripe reader types:

Connect a Stripe Wi‑Fi reader

Follow these steps for a Stripe Wi‑Fi reader such as the BBPOS WisePOS E.

1. Open your Stripe account from Ribbn

In Ribbn:

1. Go to Settings.
2. Select Payments.
3. Click Go to Stripe Account.

In Stripe:

1. Open Terminal.

2. Create a store location

In the Stripe Terminal section:

1. Click Create Location.
2. Enter the location details.
3. Save the location.

Use your store’s physical location, not a general business or warehouse address.

3. Register the reader

After the location is created:

1. Find the location in the list.
2. Click the three dots next to the location.
3. Select Register Reader.

4. Finish setup on the device

1. Follow the prompts in Stripe to register the reader.
2. Check the reader screen for the registration code.
3. Enter that code into the Registration Code field in Stripe.
4. Complete the registration flow.

Once registration is complete, the Stripe Terminal is connected and ready to use with Ribbn.

Connect a Stripe Bluetooth reader

For a Stripe Bluetooth reader such as the WisePad 3:

1. Open the Ribbn app.
2. Log in with your staff account.
3. Allow the reader to sync automatically.

This reader type does not require the same Stripe Terminal registration flow described above.

Readiness check before checkout

Before staff start taking payments, confirm:

• The correct reader type is being used.
• The reader is connected for the correct physical store location.
• Staff can log in to the Ribbn app.
• The reader has finished syncing or registration.
• The checkout station is ready for in-store card payments.

Operational notes

Keep this in mind if multiple staff members share the same payment hardware during the day.

If the reader is not connecting

Try these checks first:

• Confirm you opened Settings > Payments > Go to Stripe Account from Ribbn.
• Confirm the reader was registered under the correct Stripe Location.
• Recheck the registration code shown on the terminal during Wi‑Fi reader setup.
• Log out of and back into the Ribbn app if you are using a Bluetooth reader.
• Make sure only one device is currently synced to the Stripe terminal.

If you still cannot connect the reader, contact Ribbn support.

Next steps

After your reader is connected, your staff can move on to daily checkout tasks in Ribbn, including:

• taking in-store card payments
• completing sales for one-of-a-kind items
• keeping inventory status accurate as items move from available to sold
• supporting in-store and online selling workflows from the same store operation