Add Users & Permissions

Overview

Use Users & Permissions to invite teammates into your Ribbn admin, control what they can access, and (recommended) add Ribbn Tech so support can help you with setup and troubleshooting.

This topic lives under Getting Started → Step 3: Add Users in the Ribbn Support Hub.

Where to find Users & Permissions

From your Ribbn admin dashboard:

1. Click the Settings icon (top right)
2. Scroll to Users & Permissions
3. Click Create New User

The same flow is also referenced in the “Ribbn admin account” article (Settings → Users and Permissions → Create New User).

Add a new user (step-by-step)

1. Go to Settings (top right) → Users & Permissions → Create New User
2. Enter the team member’s:
   • Name
   • Email address
3. Save the user.

What happens next (login)

After you create the user, they’ll receive a passcode via email. They can then log in using the Login button on the Ribbn platform.

Add Ribbn Tech (recommended)

Adding Ribbn Tech gives the support team access to your account so they can help you faster. You can remove or change permissions any time.

Steps

1. Go to Settings (top right) → Users & Permissions → Create New User
2. Enter:
   • First Name: Tech
   • Last Name: Team
   • Email: tech+yourshop@myribbn.com (replace yourshop with your store name)
3. Set permissions to Manager

Roles & permission guidance

Ribbn’s guidance for team setup:

• Keep only one Admin role (preferably the business owner)
• Assign everyone else to Manager or Customer Support

Role recommendations (quick reference)

Common use case: set up a Customer Support user for chat

If someone on your team will manage seller chats:

1. Create a user via Settings (top right) → Users & Permissions → Create New User
2. Assign the Customer Support role
3. Return to Chat → Settings → Member Management and assign that user for chat notifications

Related articles

• Getting started → Step 3: Add Users → How to add Users to your account
• Account & Subscriptions → How can I add users to my Ribbn admin account?