Clearance Workflow (Consignment Items)

Overview

In Ribbn, consignment items can be put “on sale” by moving them into Clearance—but seller approval is required before the item can enter Clearance. This approval is handled through an Action Card shown to the seller in the Ribbn app when the merchant prepares an item for clearance.

This workflow is designed to make clearance pricing transparent for sellers (price + earnings) while keeping the merchant in control of the operational steps.

When to use this workflow

Use the Clearance workflow when:

• You want to reduce the price of a consignment item to improve sell-through.
• You need explicit seller approval before changing the sale price.

Key concepts

Action Card (Seller approval)

When a merchant prepares an item for clearance:

• An Action Card appears on the seller’s dashboard in the Ribbn app.
• The seller is prompted to review and approve the action.

The Action Card includes:

• Proposed sale price
• Potential earnings for the seller fileciteturn0file11turn0file12

“Prep for Clearance” (What it means)

Prep for Clearance is the first step that triggers the seller approval flow. It marks an item as “suggested for clearance” and generates the Action Card for the seller to accept or deny.

Workflow: from Listed → Clearance (with seller approval)

Step-by-step process

1. Start with a Listed product
   The item must be currently Listed.

2. Move item to “Prep for Clearance”
   Change the item status to Prep for Clearance.

3. Seller sees the Action Card in the app
   The seller reviews proposed sale price + earnings in their dashboard. fileciteturn0file11turn0file12

4. Seller decision: Accept or Deny

   • Accept → item moves to Clearance (and if eligible, the new sale price displays online) fileciteturn0file11turn0file12
   • Deny → item moves to Liquidation Requested fileciteturn0file11turn0file12

5. If denied: merchant prepares pickup flow

   • Rejected items end up in Liquidation Requested
   • Merchant should update items to Liquidation Ready so sellers can pick them up fileciteturn0file11turn0file12

Status outcomes (quick reference)

Operational requirements (important)

Sellers are not automatically notified

Sellers do not receive push notifications or automated emails about the Action Card. Merchants must proactively notify sellers. fileciteturn0file11turn0file12

How to notify sellers (recommended message)

Use Product View to send a direct message to the seller. Example message from the process guide: fileciteturn0file11turn0file12

Your item has been suggested for clearance. Please review and take action in the app.

Best practices

1) Use filters to identify clearance candidates

Filter for products that are:

• Listed
• Selected for Clearance = “yes” (items previously prepped for clearance)

2) Communicate clearly (with deadlines)

Set expectations in your outreach. Example email text included in the guide:

Your item is suggested for clearance. You must take action within 10 days to confirm or deny the sale price.
Items denied for clearance should be collected within XX days.

3) Monitor seller actions and follow up

Follow up with sellers who haven’t responded to keep the workflow moving.

Managing clearance at scale with Bulk Edit

When you need to prep many items at once (or reset clearance), use the Bulk Edit tool.

Bulk Edit: select the right set of products

1. Go to Product View (your products list).
2. Filter down to the products you want to change.
3. Select products:
   • Select individually, or use Select All
   • Remember: Select All only selects the 25 items visible on the current page (use the “Select all XX products that match query” option when available).
4. Confirm the XX Items selected count before applying actions.

Bulk actions relevant to clearance

After selecting products, use the Actions menu. Options include:

Outcome: what this workflow is designed to achieve

This Action Card-based clearance workflow is intended to:

• Improve clarity for both merchants and sellers
• Reduce back-and-forth on price reductions
• Help maximize sales opportunities by enabling faster clearance decisions