Ribbn Support Hub (Owwl)Ribbn Support Hub (Owwl)

Message Sellers in Bulk

Overview

When unexpected delays happen (or something else has occurred), it’s important to keep sellers informed. A simple, kind note helps maintain trust and transparency. This guide walks you through using Ribbn’s built-in messaging tools to send a bulk message to sellers associated with specific sold items.

Bulk messaging is sent to **sellers of the selected items**. The key to messaging the right sellers is choosing the right **filters** before you select items and send.

When to use bulk messaging

Use Message Sellers in Bulk when you need to notify many sellers at once about something time-sensitive, such as:

  • Shipping or processing delays
  • Warehouse or operational disruptions
  • Policy or workflow updates that affect recent sales
  • Corrections to previously shared timelines

Step-by-step: Send a bulk message to sellers

Step 1: Navigate to the Products dashboard

  1. Go to your Products dashboard.
  2. Navigate to Products > All Products.
  3. Review your full catalog view (this includes items that have been sold).

Step 2: Filter to select the right sellers (e.g., Sold Date)

To message sellers associated with items sold within a certain time period:

  1. Click Filter.
  2. Choose Sold Date.
  3. Select the time range you want to communicate about:
    • Past week
    • Past month
    • Custom date range

This filtering step isolates only items sold during your chosen timeframe, which in turn targets the relevant sellers.

You can use **any filter needed** to select the right sellers—Sold Date is the most common for delay-related updates.

Step 3: Select all relevant items

After filtering:

  • Use the Select All checkbox to mark all items shown in the filtered view.

Step 4: Send a bulk message

With the relevant products selected:

  1. Click Bulk Edit.
  2. Choose Message Sellers of selected Items.
  3. In the message window, write a kind and informative note explaining the delay.

Reuse option (template)

  • You can save the message as a template if you want to reuse it later.
Before sending, double-check your filters and selection to ensure you’re messaging only the intended sellers.

Message guidelines (recommended)

A strong bulk message is:

  • Kind: acknowledges impact and thanks sellers for patience
  • Clear: states what happened and what’s being done
  • Specific: includes realistic next steps or timing (if available)
  • Short: easy to scan, especially on mobile

Example message (copy/paste)

text
Hi there — thanks so much for your patience. We’re experiencing an unexpected delay affecting recent orders, and we’re actively working to get everything back on schedule.

We’ll share another update as soon as we have a confirmed timeline. If you have any urgent questions, reply here and our team will help.

Thank you again,
[Your Name / Team]

Quick reference

StepActionWhere
1Open product listProducts > All Products
2Filter to target the right sellersFilter > Sold Date (or other filters)
3Select itemsSelect All checkbox
4Send messageBulk Edit > Message Sellers of selected Items
5 (Optional)Save for reuseSave as a template

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