Process Returns (and Refunds)

Overview

Use this hub page to understand how returns and refunds work when your store is using Stripe as the payment provider connected to Ribbn. It also links the key places in Ribbn where you manage your Stripe connection and jump into Stripe to complete refund actions.

This guidance applies to payments processed through **Stripe connected to Ribbn**. Refunds are not processed inside Ribbn—refunds must be handled directly in Stripe.

What you can (and can’t) do in Ribbn

Refund responsibilities (Stripe vs. Ribbn)

Task	Where you do it	Notes
Connect/activate Stripe	Ribbn Admin	You activate Stripe from Ribbn settings.
Configure payment methods	Stripe onboarding (launched from Ribbn)	Includes currency, payment options, and payout bank account.
Issue customer refunds	Stripe Dashboard	Must be done manually in Stripe (not available in Ribbn per the source article).
Reopen/manage your Stripe account connection	Ribbn > Payments	Use Go to Stripe Account to access Stripe later.

Before you process refunds: Confirm Stripe is connected

If you don’t see Stripe connected, complete the activation flow first (refunds require a working Stripe account).

Step-by-step: Activate Stripe in Ribbn

Access the Ribbn admin dashboard
- Log in to your Ribbn account.
- Open the admin dashboard.
Go to Payments in Settings
- Navigate to Settings > Payments.
- (An illustrative screenshot is included in the original article.)
Start the Stripe activation flow
- Click Activate Stripe to begin setup.

Stripe setup details (what gets configured)

When you select Activate Stripe, Ribbn sends you to Stripe’s setup flow. Expect to configure:

Business and personal details
Currency you want to accept payments in
- Example: choose Swedish SEK if your business is in Sweden.
Payment options you want to offer customers, such as:
- Klarna (including Swish)
- American Express
- Credit/debit cards
Bank account connection for Stripe payouts

Completion: When you’re ready to take payments

Once setup is complete:

Your Stripe integration becomes active
You’re ready to accept payments

Process refunds (required): Do it in Stripe

Key rule

**Customer refunds must be processed manually in Stripe.** Refund actions cannot be completed directly inside Ribbn (per the source content).

How to get to Stripe from Ribbn (later)

To access your Stripe account after the initial setup:

Go to Ribbn > Payments
Select Go to Stripe Account

FAQ

Why can’t I refund inside Ribbn?

The Stripe integration described in the source content specifies that refunds aren’t supported in Ribbn and must be issued manually in Stripe.

What if I need to change payment methods/currency later?

Return to Ribbn > Payments and select Go to Stripe Account to manage settings in Stripe.