Set Up Email Notifications

Overview

Email notifications keep your customers and sellers updated with important events and messages, including:

Order confirmations
Refunds
Shipping updates
Store receipts
General messages (for example, alerts about new chat messages or actions to take in the app)

All notification emails are managed in one place to keep your messaging consistent and easy to track.

You’ll configure both **who receives notifications** and **how your emails look** from the same settings area.

Where to configure email notifications

Click the Settings icon (top right).
Go to Customer Notifications.
Select Notification Settings.

This area controls:

The sender/reply-to addresses shown to customers
Your email header and footer branding
Visual styles (colors, fonts, buttons, etc.)
Staff notifications (who on your team gets alerted)

Email basics (addresses shown to customers)

Set which email addresses appear in customer notifications.

Setting	What it controls	Typical use
Contact Email	The address customers can reply to for support	Support inbox (e.g., help@yourstore.com)
Sender Email	The “From” address customers see in their inbox	Branded sender (e.g., orders@yourstore.com)

**Contact Email** and **Sender Email** can be the same address for simplicity.

Header & footer

Use the header and footer settings to add branding and required store details.

Header options

You can:

Upload your logo
Set the logo width
Add a link (for example, to your website)
Adjust alignment for both the logo and the title

Footer options

You can:

Enter your store’s address in the Footer Text field
Add links to your social media profiles (social icons appear automatically)
Use the alignment toggle to adjust the layout

Make sure your footer address is accurate and up to date—many regions require a physical mailing address on transactional emails.

Styles (visual customization)

Customize the look and feel of your notification emails using the style controls and live preview.

What you can customize

Open the dropdown sections under Body, Header, Container, Button, and more
Adjust background color, borders, and fonts
Watch updates appear in the live preview on the left as you edit

Recommended workflow

Start with Header (logo, title, alignment).
Configure Body and Container (backgrounds, padding, fonts).
Style Buttons (ensure the color has strong contrast for readability).
Review the live preview for spacing, legibility, and branding consistency.

If you’re testing styles, consider temporarily adding yourself to receive a copy of customer notifications (see the next section).

Staff notifications (who on your team gets alerted)

Choose which team members receive staff alerts for:

New orders
Returns
(Optional) A copy of each customer notification

Tip: Add yourself first so you can test the full design flow. Once you’re happy with how things look, you can remove yourself or reassign as needed.

Testing checklist

Use this checklist to validate your setup before you rely on notifications in production:

Sender Email and Contact Email are correct (and monitored)
Logo displays cleanly and is properly sized
Footer includes your store address
Social links are correct and icons appear as expected
Styles are readable (font size, spacing, contrast)
Staff notifications reach the right teammates
(Optional) You receive a copy of customer notifications during testing

Feedback

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