Process Seller Payouts (Admin)
This page is for **Ribbn Admin users** processing **manual seller payouts** (i.e., when you send a bank transfer outside Ribbn and then update item statuses). If you want sellers to cash out themselves, see **Seller Self Payout** in the Support Hub. ([help.ribbn.ai](https://help.ribbn.ai/how-does-seller-self-payout-work))
Overview
When an item is sold (in-store or online), it moves through different Statuses in Ribbn Admin. Using statuses consistently helps you:
- Track where each sold item is in its lifecycle
- Ensure return windows are respected (especially for online orders)
- Identify which items are ready to pay out
- Keep payout records accurate
Recommended status workflow for sold items
Statuses below reflect a recommended workflow for handling sold items before payout:
| Sales channel | Recommended handling in Ribbn Admin | When to move forward |
|---|---|---|
| In-store sales | Item automatically moves to Sold Return Period Open | If your store doesn’t require a 14‑day return/exchange period, you can move the item directly to Sold Seller To Be Paid (unless you offer a return policy). |
| Online sales | Keep item in Sold Return Period Open | Move forward only after the customer has received the item and 14 days have passed (return period). |
| Ready for payout | Sold Seller To Be Paid | No action needed until seller requests payout or uses funds for a purchase. |
| Paid out | Sold Seller Paid | Update to this status after you send the payout to the seller. |
Only process payouts for items that are in **Sold Seller To Be Paid**. This helps prevent paying out before any applicable return window has ended.
Process a seller payout (Admin)
Follow these steps once the relevant items are in Sold Seller To Be Paid.
1) Filter sold items ready for payout
- In Ribbn Admin, go to Product View.
- Apply filters:
- Sold – Seller to Be Paid
- Choose the relevant To Be Paid Date in the filter
2) Confirm payment details
If the seller’s payment details are missing or need verification, contact them:
- In the app: use Chat to message the seller directly.
- In desktop view: message multiple sellers at once:
- Mark/select the sellers you want to contact
- Click Select All → Bulk Action → Message vendors of selected items
- Request their bank details politely
Use consistent messaging so sellers know exactly what you need (e.g., account holder name, bank name, routing/account numbers or IBAN where applicable).
3) Process the payout
- Log in to your online banking platform.
- Send the payout to the seller using the payment details they provided.
4) Update payment status in Ribbn
- Return to Ribbn Admin.
- Mark the paid items as Sold – Seller Paid.
That’s it—the payout is complete, and your payout records remain accurate.
Troubleshooting
I can’t pay out because details are missing
- Message the seller via Chat (app) or via Bulk Action (desktop) and request the missing banking information.
The items aren’t appearing in my payout list
- Confirm the status is Sold – Seller To Be Paid
- Confirm you selected the correct To Be Paid Date filter
Related articles
- Ribbn Support Hub (help.ribbn.ai)
- Seller Management (help.ribbn.ai)
- How does Seller Self Payout work? (help.ribbn.ai)