Handle Sell Requests

Overview

Sell Requests are the starting point for bringing seller inventory into Ribbn. In the admin, you’ll review each incoming item, decide whether to accept or decline it, set a resale price when accepting, and then confirm your decisions so the seller is notified in a single update.

Where to find Sell Requests

1. Go to Products > Sell Request.
2. At the top, use the tabs:
   • New: incoming requests waiting for action
   • Reviewed: requests you’ve already processed

In New, each request includes product details (e.g., primary segment, brand, size) and a suggested resale price based on local marketplace data and comparable listings (e.g., Tradera, Vinted, and others).

Process Sell Requests (review → price → accept/decline)

Step-by-step workflow

1. Open Products > Sell Request and stay in the New tab.
2. For each item:
   • Click Accept or Decline
   • If Accept, enter the resale price you want to list the item for
3. Repeat for all items in the seller’s Sell Request.

What you’re doing at this stage

Notify the seller (Confirm Selection)

After you’ve finished accepting/declining items:

1. Click Confirm Selection (top right).

This is the moment Ribbn sends the seller one consolidated update that their request has been reviewed. The seller can then go to their app dashboard to see which items were accepted/declined and take the next action per item.

Summary (the order matters)

1. Accept/Decline each item (and set price for accepted items)
2. Confirm Selection (this triggers seller communication)

Keep your workflow clean (Sell Request hygiene)

Clean Sell Request state management prevents missed items and keeps seller communication accurate.

Best practices

• Use the “Sell Request” filter in Product View

  • This list should ideally be empty.
  • If it contains items, it means something still needs attention.

• Check the “Reviewed” tab for odd states

  • If you see items in a Sell Request state under Reviewed, it can indicate sellers still can’t see outcomes (often because Confirm Selection wasn’t completed).

Fix items that need to be re-processed (“Mark as New”)

If an item still needs a decision:

1. In the Sell Request list, click the three dots next to the seller.
2. Choose Mark as New.
3. The request returns to the New tab so you can properly Accept/Decline.
4. When done, click Confirm Selection again.

Store hygiene (pro tip): keep “Sell Request Review” at zero

In the Products tab, you may have a saved view/bookmark named Sell Request (often labeled Sell Request Review).

Expected behavior

The Sell Request Review bookmark should always mirror Sell Request – New:

• If Sell Request – New is empty → Sell Request Review should also be empty
• If items appear in Sell Request Review, they likely fell through the cracks

Best practice: keep this list at zero at all times.

Cleanup steps (do these in order)

1. Set a price

   • If the product still shows a suggested price, review it and set the final price.

2. Message the sellers

   • Go to Actions > Message selected vendors
   • Use a message like:

It looks like your product(s) got missing in the Sell Request process. We’re sorry for the oversight. If you’re still interested in selling them, we’ve now reviewed your request and updated the status in the Ribbn app. Review your products in the app and take any necessary actions. Thank you! – The [Your Brand] Team

1. Move the status (last)
   • Update the product status to Accepted or Rejected as appropriate.
   • If your bookmark is filtered by status, changing the status will remove the product from the list—so do this step last.

Why it matters

A clean Sell Request flow ensures:

• Sellers receive clear, consolidated communication at the right time
• No items get stuck between New, Reviewed, and product-level status filters
• Your team avoids rework and missed inventory decisions